Dealing with Difficult People
Dealing with Difficult People
Course Code: SOCI078
Understanding people and being able to work with them, no matter what type of people they are, is one of the major keys to management and life success. Learn to identify and cope with some of the most difficult behaviour you may encounter. Learn to recognize personality styles, establish rapport, and use body language, including matching and mirroring techniques.
Delivery
- Ontario Learn
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Course Materials
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