Accessibility at Fleming College
- Fleming College is committed to:
- Understanding the AODA
- Requests for Information in Alternative or Accessible Formats:
- Training Modules
- Accessibility Education Services
- Policies and Procedures
- Service Disruptions
Fleming College is committed to:
- the continual improvement of access to college property, facilities and services for persons with disabilities;
- the participation of students and staff with disabilities in the development and review of its annual accessibility plan;
- the provision of quality services – both what we deliver and how we deliver services – to all members of the college community.
Understanding the AODA
The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) seeks to remove barriers and achieve accessibility for persons with disabilities in a number of key areas. More than 15% of Ontarians have a disability - more than 1 in every 7 people.
Under the AODA, the Province of Ontario requires public sector organizations in Ontario to meet certain standards for customer service, information and communications, employment, transportation and the design of public spaces.
Customer Service Standard
Organizations that provide goods or services to people in Ontario are required to make their services accessible to persons with disabilities. The legal requirements of the standard are set out in Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005. The Customer Service standard addresses the following specific areas:
- Establishment of policies, practices and procedures
- Use of service animals and support persons
- Notice of temporary disruptions
- Training for staff, etc.
- Feedback process for providers of goods or services
- Notice of availability of documents
- Format of documents
Integrated Accessibility Standard Regulation
This Regulation establishes the accessibility standards for each of information and communications, employment, transportation and the design of public spaces. The legal requirements of this standard are set out in the Ontario Regulation 191/11 under the Accessibility for Ontarians with Disabilities Act, 2005.
- Establishment of accessibility policies
- Accessibility plans
- Procuring or acquiring goods, services or facilities
- Self-service kiosks
Information and Communications
The Information and Communications Standard outlines requirements to create, provide and receive information and communications in ways that are accessible for people with disabilities.
- Accessible formats and communication supports
- Emergency procedure, plans or public safety information
- Accessible websites and web content
- Educational and training resources and materials, etc.
- Training to educators
- Producers of educational or training material
- Libraries of educational and training institutions
- Public libraries
The Employment Standard is a framework for integrating accessibility throughout all employment practices.
- Recruitment, general
- Recruitment, assessment or selection process
- Notice to successful applicants
- Informing employees of supports
- Accessible formats and communication supports for employees
- Workplace emergency response information
- Documented individual accommodation plans
- Return to work process
- Performance management
- Career development, advancement, and redeployment
The requirements of the Transportation Standard apply to transportation providers as well as municipalities, universities, colleges, hospitals and school boards, with requirements that vary based on the type of transportation provider.
Design of Public Spaces
The Accessibility Standards for the Built Environment focuses on removing barriers in public spaces and buildings. Any new or redeveloped public spaces will need to address the following areas:
- Recreational Trails and Beach Access Routes, General
- Technical Requirements for Recreational Trails
- Technical Requirements for Beach Access Routes
- Technical Requirements Common to Recreational Trails and Beach Access Routes
- Outdoor Public Use Eating Areas and Outdoor Play Spaces
- Exterior Paths of Travel
- Accessible Parking
- Obtaining Services (service counters, fixed queuing guides and waiting areas)
Requests for Information in Alternative or Accessible Formats:
Any document on Fleming College's website, including those on this web page, are available in an accessible format. To request a document from our website in an accessible format including an email attachment, computer disk, large print, or Braille please contact:
The Ontario Government requires that all businesses in Ontario are fully compliant with the A.O.D.A. legislation by 2025 Accessibility for Ontarians with Disabilities Act (A.O.D.A .2005). In an effort to make education fully accessible, Fleming College has produced a number of online training modules to assist you with your professional learning and growth.
Employees can access the training module(s) by visiting our Learning and Development website. Here you will find all the training required to take, organized by your discipline.
Fleming College welcomes your feedback on the accessibility of our facilities, programs, and how we provide accessible customer service. We will be happy to reply to you either in person, by phone, or by email. If you have a concern or comment to share, please contact:
- Speak with the individual unit or department directly to provide feedback or seek assistance.
- If necessary, further feedback can be directed to:
We may need to contact you to provide further information. Please include:
- Your name
- Your affiliation (e.g. student, staff, faculty or visitor)
- Contact information (telephone and/or email)
- A brief summary of your feedback
All feedback will be reviewed and forwarded to an appropriate individual or service provider at Fleming.
Accessibility Education Services
At Fleming, we understand that as a college student with a disability you have unique needs, strengths and goals. We strive to improve the accessibility of the college environment for all students to have a positive and equitable learning experience. Fleming offers a range of support services for students with disabilities. For more information about services for students and how to arrange accommodations, please contact Accessible Education Services.
- Fleming College's General Guide to Creating Accessible Documents
- Accessible PowerPoint
- Creating Fillable Forms
- Accessibility: A Guide for Educators
Policies and Procedures
- Disruptions to Services
- Accessibility for Persons With Disabilities Policy
- Accessibility for Persons With Disabilities - Operating Procedures
- Access and Accommodation for Students with Disabilities
- Access and Accommodation for Students With Disabilities - Operating Procedures
- Harassment and Discrimination Prevention
- Harassment and Discrimination Prevention - Operating Procedures
- Plain Language Guide for Harrassment and Discrimination
Information can be found at the link below on any service disruptions or planned maintenance outages for the major units around campus. Class cancellations will be communicated directly to those affected by the disruption.