Volunteers represent an important resource for many companies and organizations. This certificate focuses on the specialized skills set of managing volunteers as opposed to employees. It offers a resume-enhancing advantage to those on a management career path in organizations with volunteer involvement, providing the latest in volunteer management and administration practices. Participants should have current experience working with volunteers or personally volunteering at an organization in order to provide concrete examples for assignments and discussion boards. The certificate was developed based on the standards and practices set out by the Human Resources Council of Canada and the Volunteer Management Professionals of Canada (VMPC). Each course references the National Occupational Standards for Managers of Volunteer Resources.
This certificate focuses on the specific management, research and planning tools to develop and engage a spectrum of volunteer types, including those in specific roles, age groups and levels of responsibility or commitment. You will be coached to proactively manage each cycle of the volunteer engagement, from the recruitment process to the training, development and engagement cycles to the disengagement process. Delivered online, this certificate will allow you to interact with participants from other organizations as you hone your skills as an effective manager of volunteers.
Courses can be taken in any order unless a prerequisite is indicated.
Details and registration below
Discover the foundation pieces for successful engagement of volunteer resources. Developing a good planning process, based on recruitment/involvement models and current research on volunteering, will lead to better success when engaging volunteers. Learn to build an organizational culture where the staff-volunteer team will ultimately work together to accomplish the mission/goals of the organization. This course applies the National Occupational Standards for Managers of Volunteer Resources developed by the Human Resources Council of Canada in partnership with the Canadian Association of Volunteer Resource Managers.
It takes great leadership to keep volunteers engaged effectively. Gain the skills to manage volunteers throughout their volunteer commitment. You will discover strategies for every facet of the volunteer cycle, including pre-recruitment planning, supervision, performance evaluation, recognition and risk management. The National Occupational Standards for Managers of Volunteer Resources developed by the HR Council for the Nonprofit Sector will be used as a reference. Prerequisite: MGMT 61 Vol. Mgmt Foundations
An effective manager of volunteers needs a ""kit bag of tools"" to acquire, support and maintain the engagement of volunteers. Most of these tools are administrative in nature and may involve developing a process for enlisting volunteers. This course will help you understand the support system behind volunteer engagement, whether it be the use and application of software programs; the development of policies & procedures; creating a budget; resolving conflict or creating your own filing system/templates of forms. We will explore these, along with the role that associations (local, provincial and national) play in supporting your continued path of professional development. Prequisite: MGMT 61 Vol Mgmt Foundations.
In this capstone course, you will put the theory/ideas of previous courses into practice by completing a project focused on volunteer engagement. Students will select one project from a list of three (3) project options. For those students currently employed as Managers of Volunteers, the project they select will focus on a direct application to their current work within their organization. Students who are not currently employed as Managers of Volunteers must find and secure the approval from an organization which engages volunteers where they can complete their project. This could be an organization where they currently or have volunteered in the past. Pre-requisites include completion of the following courses: Volunteer Management Foundations, Spectrum of Engagement and Administration.
Some courses require additional textbooks and/or materials. Please visit your campus store in-person or online:
Continuing Education & Corporate Training Office
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