Fleming College

Program Highlights

This certificate can open doors into specialized environments. Your organizational, interpersonal and communication skills and your team player attitude will be great assets in a busy office where you interact with both professionals as well as a variety of clients.

Is This You?

As Medical Office Support Staff, your organizational skills and attention to detail will be in high demand. Your position will require administrative multi-tasking and interaction with different members of the medical community. You will also require outstanding customer service skills, even in the face of stressful situations.

Career Prospects

Recommended skills and pre-requisites

Basic computer skills are expected of all participants, whether or not you are taking online courses.

Courses in Medical Office Support Staff Certificate (Online)

Details and registration below

Mandatory

• Medical Terminology (HLTH056)
• Working and Communicating in a Medical Setting (HLTH126)
• Behaviour Management & Crisis Intervention (SOCI007)
• Medical Office Procedures (BUSN057)
• Understanding Medical Tests for Medical Office Staff (HLTH058)
• Essentials in Health Records Management (HLTH151)
• Medical OHIP Billing (HLTH152)
• Medical Keyboarding (COMP316)

Mandatory

Medical Terminology

HLTH056

Develop the language required to communicate effectively in a medical setting. Medical terminology and word structure related to twelve body systems will be studied. Terminology related to basic diagnostic procedures and basic pharmacology will be included.

Working and Communicating in a Medical Setting

HLTH126

Learn theory and techniques for successful verbal and non-verbal communication and effective work skills, including communication systems, ethical behaviour, confidentiality, stress and time management, hospital organization, and human relations.

Behaviour Management & Crisis Intervention

SOCI007

Become confident using effective conflict management and communication strategies in an interactive setting. Best practices in care-giving situations will be studied along with the impact of personal values, institutional settings, and other factors of dysfunctional behaviour. Self-care and self-evaluation of the care-giver will also be emphasized.

Medical Office Procedures

BUSN057

Study the administrative and clerical functions including patient reception, scheduling appointments appropriate to patient needs, telephone procedures, medical records management and charting of progress notes, verbal and nonverbal communications with patients, computerization and the medical office, financial records, personal conduct, medical ethics and law. The Canada Health Act will be introduced as well as OHIP and the principles of OHIP medical billing.

Understanding Medical Tests for Medical Office Staff

HLTH058

Current and future medical office professionals will gain an understanding of common medical tests related to body systems. Knowledge of medical tests will help you educate patients in relation to the description and purpose of specific tests, as well as any preparations required. It will also provide you with references to build on their knowledge of care during and after the test based on expected results.

Essentials in Health Records Management

HLTH151

Gain an understanding of the hospital and medical staff organization, patient record content, procedures in filing, numbering and retention of patient records, qualitative analysis, release of information, forms control and design, indexes and registers, reimbursements, regulatory and accrediting agencies, and alternate health care delivery systems. NOTE: The passing grade for this course is 65%.

Medical OHIP Billing

HLTH152

Gain an understanding of the basic principles of efficient Health Claim Billing in Ontario. Learn how to use the Schedule of Benefits and Preambles of the Ministry of Health, as well as the basics of computerized billing. Pre-requisite: Medical Terminology.

Medical Keyboarding

COMP316

Enrich your typing skills to suit a medical environment by incorporating medical keyboarding, advanced keyboarding, medical language, grammatical and office skills. Work with case histories, a variety of medical reports, technical terminology and timed writings. Targeted exercises will increase your knowledge of terms you will encounter on the job and will improve your keyboarding speed and accuracy. A brief introduction to Medical Transcription is included with this course. You must have an existing typing speed of 25 to 30 words per minute. You will receive information about purchasing your course manual at the beginning of the course.