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Updated: 2024-01-30 13:24:03

Hospitality – Hotel and Restaurant Operations

Are travel, adventure and meeting new people part of your career plan? Fleming’s two–year diploma program prepares you for a variety of exciting roles and provides you with the transferable skills that you’ll need to go far in the high-demand, world-wide hospitality industry.

Program Information

Start Date

September 03, 2024

Domestic Availability

Accepting Applications

International Availability

Closed

Program Code

HTR

Delivery

In Person

Credential

Ontario College Diploma

Program Contact

Jennifer Rishor

Program Coordinator

Domestic Tuition

$2261.96 per semester*

International Tuition

$8757.92 per semester*

Apply Now

Canadian Students

View Curriculum

January 06, 2025

Domestic Availability

Accepting Applications

International Availability

Closed

Program Code

HRW

Delivery

In Person

Credential

Ontario College Diploma

Program Contact

Jennifer Rishor

Program Coordinator

Domestic Tuition

$2283.42 per semester*

International Tuition

$8811.11 per semester*

*Domestic tuition amounts shown are from the 2023-2024 academic year and are subject to change.

*International tuition amounts shown are from the 2023-2024 academic year and are subject to change.

Apply Now

Canadian Students

View Curriculum

Our program is designed to give you the hands-on training and experiential learning you need to be successful in the industry. Here’s what you can look forward to:

  • Learn by doing. You’ll engage in a 100-hour industry field placement in the sector of your choice that will provide you with practical experience, future career opportunities and invaluable industry connections.
  • You will develop leadership and practical skills needed to work in, manage and operate the accommodation, food & beverage, recreation & entertainment, transportation and travel services divisions of the hospitality and tourism industry.
  • Receive an optimum blend of hands-on experience, theory, field trips, and computer simulation exercises that prepare you with the knowledge and skills you need to succeed.

The Hospitality Program provided me with the skills I need to work internationally. As a recent graduate I already have a job at a hotel in Switzerland working in Guest Services!

Cynthia Shaw, graduate

Faculty of the Hospitality - Hotel & Restaurant Operations program provide students with the knowledge and skills needed to launch a successful career in the thriving global hospitality industry. We love seeing students enter the program with an idea of where they want to go, and then making it a reality for them.

Jennifer Rishor, Program Coordinator

Professionals and employers in the industry know that our graduates have received a thorough and comprehensive education, preparing them to work effectively as team players and as leaders. Our faculty are well-connected to industry leaders and those responsible for hiring our grads. Students are often hired for full-time roles directly from their field placement experiences.

As one of our students, you’ll have the ability to design your own learning when it comes to obtaining additional industry-specific certifications and practical workplace certifications. Employers favour applicants who have already completed this training:

  • Ontario Tourism Education Corporation’s (OTEC) Service Excellence Certification
  • Smart Serve Ontario Certification
  • Wine Council of Ontario Certification
  • Livingworks Education START Certification
  • Workplace Hazardous Materials Information System Certification (WHMIS)

Note: there is an additional cost for these certifications.

During your studies, you’re given the opportunity to dive in and experience the industry for yourself. With the assistance of your program coordinator, you will arrange a 100-hour field placement. This will enhance both your employability and your educational experience as you network and meet potential employers. We recommend that you complete your placement between semester two and three.

You will be fully prepared as a hospitality business leader to step into key roles and make an impact on the guest experience as a customer-obsessed industry professional.

The career opportunities within this vibrant and global industry are unlimited. As a result of the comprehensive training we deliver, you will have many choices when it comes to career paths. This could include employment with national hotel chains or with local resorts, clubs, restaurants or banquet facilities. The airline and cruise ship industries also regularly hire our grads.

Our grads enter the workforce and advance to supervisory and management positions in a variety of functions including:

  • Front Office
  • Sales and Marketing
  • Banquets, Catering, and Restaurants
  • Meetings/Special Events
  • Housekeeping
  • Cruise lines
  • Recreation and Entertainment
  • Tourism Services

Hospitality - Hotel and Restaurant Operations graduates are eligible to apply to this program. Participants gain leadership, business, and customer service knowledge from seasoned professionals at Walt Disney World Resort.

  • Cross-cultural awareness
  • Communication skills: verbal, written and presentation
  • Ability to work in teams, assume leadership role when required
  • Organization and time management skills
  • Problem solving skills, analytical abilities
  • Use your own personal computing device in and outside of the classroom. We recommend a laptop computer with the following minimum specifications: Windows 7 SPI or greater, 1GHz processor with SSE2 support, 2GHz RAM and at least 3GB of available disc space. Note that some required software programs are not supported on MAC OS.

Your program has two non-academic mandatory requirements. This includes completing your Smart Serve Certification, as well as completing the Mixology I certification before you enrol in your field placement course (FLPL225.) You will be able to complete both of these certifications during your HOSP3 course. Failure to complete or supply the appropriate documentation for any non-academic requirement by the specified deadline will result in denial of entry into the course, FLPL225 – Restaurant Operations II in Fulford's Restaurant during the fourth semester of study.

There are a number of awards and bursaries available to students in the Hospitality - Hotel and Restaurant Operations program and it’s easy to apply. Registered students with an active timetable are encouraged to apply for all bursaries that are administered by the college though our single on-line bursary application. Visit our Scholarships and Bursaries page under the Registrar tab on the college portal.

ACBSP Member

Member of ACBSP, a leading specialized global accreditor of business education recognized by the Council for Higher Education Accreditation and uniquely focused on teaching excellence and student outcomes.

AACSB International

Member of AACSB International, a global non-profit association that connects educators, students, and business to create the next generation of great leaders.

  • Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
  • Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
  • Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
  • Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
  • Comply with relevant organization & workplace systems, processes, policies, standards, legal obligations & regulations, & apply risk management principles, to support & maintain efficient, safe, secure, accessible & healthy hospitality operations.
  • Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
  • Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry* sectors to improve work performance and guide career development.
  • Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
  • Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.

Students applying to Hospitality – Hotel and Restaurant Operations must meet the following requirements:

  • OSSD including Gr 12 C English and Gr 11 C Math

Recommended (but not required for admission)

  • Gr 12 C Math

PC / Windows

  • Operating System:
    Windows 10
  • Processor:
    Core i5 - 1.6Ghz minimum
  • Memory:
    8GB minimum
  • Hard Disk:
    160GB minimum

Internet Connection: 2.5 Mbps Download and 3.0 Mbps Upload (minimum)

Students are required to have their own computer, internet access, webcam and microphone.

Some required software applications are not available for MAC OS or Chromebook.

Transfer Agreements

You may be able to use credits obtained at Fleming College to continue your postsecondary education in pursuit of a degree. The articulation and credit transfer agreements with our partner institutions are summarized here.

Bachelor of Commerce
Requirement
  • Completion of the program.
  • Complete ECON 247: Microeconomics or ECON 248: Macroeconomics, and LGST 369: Commercial Law and MGSC 301: Statistics for Business and Economics I or acceptable equivalents.
Transfer Credit
  • 45 out of a 120 credit degree.
  • Refer to the articulation statement for further details.

To apply please see the Apply Alberta website.

For more information

Visit the Athabasca University website for further articulation and program information.

See the official articulation agreement.

Bachelor of Commerce in Accounting
Requirement
  • Completion of the program.
  • Complete ECON 247: Microeconomics or ECON 248: Macroeconomics, and LGST 369: Commercial Law and MGSC 301: Statistics for Business and Economics I or acceptable equivalents.
Transfer Credit
  • 45 out of a 120 credit degree.
  • Refer to the articulation statement for further details.

To apply please see the Apply Alberta website.

For more information

Visit the Athabasca University website for further articulation and program information.

See the official articulation agreement.

Bachelor of Commerce in Business Technology Management
Requirement
  • Completion of the program.
  • Complete ECON 247: Microeconomics or ECON 248: Macroeconomics, and LGST 369: Commercial Law and MGSC 301: Statistics for Business and Economics I or acceptable equivalents.
Transfer Credit
  • 45 out of a 120 credit degree.
  • Refer to the articulation statement for further details.

To apply please see the Apply Alberta website.

For more information

Visit the Athabasca University website for further articulation and program information.

See the official articulation agreement.

Bachelor of Commerce in Finance
Requirement
  • Completion of the program.
  • Complete ECON 247: Microeconomics or ECON 248: Macroeconomics, and LGST 369: Commercial Law and MGSC 301: Statistics for Business and Economics I or acceptable equivalents.
Transfer Credit
  • 45 out of a 120 credit degree.
  • Refer to the articulation statement for further details.

To apply please see the Apply Alberta website.

For more information

Visit the Athabasca University website for further articulation and program information.

See the official articulation agreement.

Bachelor of Commerce in Human Resources Management
Requirement
  • Completion of the program.
  • Complete ECON 247: Microeconomics or ECON 248: Macroeconomics, and LGST 369: Commercial Law and MGSC 301: Statistics for Business and Economics I or acceptable equivalents.
Transfer Credit
  • 45 out of a 120 credit degree.
  • Refer to the articulation statement for further details.

To apply please see the Apply Alberta website.

For more information

Visit the Athabasca University website for further articulation and program information.

See the official articulation agreement.

Bachelor of Commerce in Indigenous Business
Requirement
  • Completion of the program.
  • Complete ECON 247: Microeconomics or ECON 248: Macroeconomics, and LGST 369: Commercial Law and MGSC 301: Statistics for Business and Economics I or acceptable equivalents.
Transfer Credit
  • 45 out of a 120 credit degree.
  • Refer to the articulation statement for further details.

To apply please see the Apply Alberta website.

For more information

Visit the Athabasca University website for further articulation and program information.

See the official articulation agreement.

Bachelor of Commerce in Marketing
Requirement
  • Completion of the program.
  • Complete ECON 247: Microeconomics or ECON 248: Macroeconomics, and LGST 369: Commercial Law and MGSC 301: Statistics for Business and Economics I or acceptable equivalents.
Transfer Credit
  • 45 out of a 120 credit degree.
  • Refer to the articulation statement for further details.

To apply please see the Apply Alberta website.

For more information

Visit the Athabasca University website for further articulation and program information.

See the official articulation agreement.

Bachelor of Human Resources and Labour Relations (General)
Requirement
  • Completion of the program.
Transfer Credit
  • 45 out of a 90 credit degree.
  • Refer to the articulation statement for further details.

To apply please see the Apply Alberta website.

For more information

Visit the Athabasca University website for further articulation and program information.

See the official articulation agreement.

Bachelor of Management (General)
Requirement
  • Completion of the program.
  • Complete ECON 247: Microeconomics or ECON 248: Macroeconomics, and LGST 369: Commercial Law and MGSC 301: Statistics for Business and Economics I or acceptable equivalents.
Transfer Credit
  • 45 out of a 90 credit degree.
  • Refer to the articulation statement for further details.

To apply please see the Apply Alberta website.

For more information

Visit the Athabasca University website for further articulation and program information.

See the official articulation agreement.

Bachelor of Tourism Management
Requirement
  • Minimum 2.0 cumulative program Grade Point Average (GPA).
Transfer Credit
  • 60 out of a 120 credit degree.

To apply please see the EducationPlannerBC website.

For more information

Visit the Capilano University website for further articulation and program information.

Bachelor of International Tourism and Hotel Management (3Yr)
Requirement
  • Minimum 65% cumulative program average.
  • The program is offered face-to-face (Nathan campus or Gold Coast campus) or online.
Transfer Credit
  • 120 credit points out of a 240 credit point degree
  • Refer to the articulation agreement for further details.

To apply please see the Griffith University's admissions website.

For more information

Visit the Griffith University website for further articulation and program information.

See the official articulation agreement.

Bachelor of Arts (Ordinary) in Hotel Management
Requirement
  • Minimum 60% cumulative program average.
  • A Bachelor of Arts (Ordinary) in Hotel Management graduate with a minimum 50% cumulative average is eligible to enter the 4th year of the Bachelor of Arts (Honours) in Hotel Management program.
Transfer Credit
  • Entry into 3rd-year studies of a 3-year program.
  • Refer to the articulation agreement for further details.

To apply please see the KOM Consultants website.

For more information

Visit the Munster Technological University-Kerry website for further articulation and program information.

See the official articulation agreement.

Bachelor of Business Administration in Hospitality
Requirement
  • Minimum 70% cumulative program average.
  • Completion of the Niagara College Bridge.
Transfer Credit
  • 48 out of a 120 credit degree.
  • Refer to ONTransfer.ca for further details.

To apply please see the Ontario Colleges website.

For more information

Visit the Niagara College website for further articulation and program information.

Visit the ONTransfer.ca website for agreement information.

Bachelor of Arts in Educational Studies and Digital Technology
Requirement
  • Minimum mid-70% cumulative program average.
Transfer Credit
  • 60 out of a 120 credit degree.
  • Refer to ONTransfer.ca for further details.

To apply please see the Ontario Universities' Application Centre (OUAC) website.

For more information

Visit the Ontario Tech University website for further articulation and program information.

Visit the ONTransfer.ca website for agreement information.

Bachelor of Commerce
Requirement
  • Minimum mid-70% cumulative program average.
  • Completion of the Ontario Tech Commerce Bridge.
Transfer Credit
  • 45 out of a 120 credit degree.
  • Refer to ONTransfer.ca for further details.

To apply please see the Ontario Universities' Application Centre (OUAC) website.

For more information

Visit the Ontario Tech University website for further articulation and program information.

Visit the ONTransfer.ca website for agreement information.

See the official articulation agreement.

Bachelor of Arts in Events Management
Requirement
  • Minimum 3.0 cumulative program Grade Point Average (GPA).
  • Suitable reference from a Fleming College program faculty member.
  • If the applicant's first language is not English, the applicant must provide satisfactory evidence that the English language requirement is satisfied.
  • Eligible to obtain the requisite visa to enter the United Kingdom.
Transfer Credit
  • Entry into 3rd-year studies of a 4-year program.
  • Refer to the articulation agreement for further details.

To apply please see the KOM Consultants website.

For more information

Visit the Robert Gordon University website for further articulation and program information.

See the official articulation agreement.

Bachelor of Arts in International Hospitality Management
Requirement
  • Minimum 3.0 cumulative program Grade Point Average (GPA).
  • Suitable reference from a Fleming College program faculty member.
  • If the applicant's first language is not English, the applicant must provide satisfactory evidence that the English language requirement is satisfied.
  • Eligible to obtain the requisite visa to enter the United Kingdom.
Transfer Credit
  • Entry into 3rd-year studies of a 4-year program.
  • Refer to the articulation agreement for further details.

To apply please see the KOM Consultants website.

For more information

Visit the Robert Gordon University website for further articulation and program information.

See the official articulation agreement.

Bachelor of Arts in International Tourism Management
Requirement
  • Minimum 3.0 cumulative program Grade Point Average (GPA).
  • Suitable reference from a Fleming College program faculty member.
  • If the applicant's first language is not English, the applicant must provide satisfactory evidence that the English language requirement is satisfied.
  • Eligible to obtain the requisite visa to enter the United Kingdom.
Transfer Credit
  • Entry into 3rd-year studies of a 4-year program.
  • Refer to the articulation agreement for further details.

To apply please see the KOM Consultants website.

For more information

Visit the Robert Gordon University website for further articulation and program information.

See the official articulation agreement.

Bachelor of Arts in Global Tourism Management
Requirement
  • Minimum B cumulative program average.
Transfer Credit
  • Entry into 3rd-year studies of a 4-year program.
  • Refer to the articulation agreement for further details.

To apply please see the Royal Roads University's admissions website.

For more information

Visit the Royal Roads University website for further articulation and program information.

See the official articulation agreement.

Bachelor of Arts in International Hotel Management
Requirement
  • Minimum B cumulative program average.
  • Possess a recognized college or university level financial accounting course with a "C" grade (2.00/4.33).
Transfer Credit
  • Entry into 3rd-year studies of a 4-year program.
  • Refer to the articulation agreement for further details.

To apply please see the Royal Roads University's admissions website.

For more information

Visit the Royal Roads University website for further articulation and program information.

See the official articulation agreement.

Bachelor of Interdisciplinary Studies
Requirement
  • Minimum 70% cumulative program average.
Transfer Credit
  • Entry into 4th semester standing in an 8-semester program.

To apply please see the Ontario Colleges website.

For more information

Visit the Seneca College website for further articulation and program information.

Visit the ONTransfer.ca website for agreement information.

See the official articulation agreement.

Bachelor of Arts
Requirement
  • Minimum 75% cumulative program average.
Transfer Credit
  • 6 out of a 20-credit degree (Cohort: Fall 2023 - Present).
  • Refer to ONTransfer.ca for further details.

To apply please see the Ontario Universities' Application Centre (OUAC) website.

For more information

Visit the Trent University website for further articulation and program information.

See the official articulation agreement.

Bachelor of Business Administration
Requirement
  • Minimum 75% cumulative program average.
Transfer Credit
  • 6 out of a 20-credit degree (Cohort: Fall 2023 - Present). Refer to ONTransfer.ca for further details.

To apply please see the Ontario Universities' Application Centre (OUAC) website.

For more information

Visit the Trent University website for further articulation and program information.

See the official articulation agreement.

Bachelor of Science
Requirement
  • Minimum 75% cumulative program average.
Transfer Credit
  • 6 out of a 20-credit degree (Cohort: Fall 2023 - Present).
  • Refer to ONTransfer.ca for further details.

To apply please see the Ontario Universities' Application Centre (OUAC) website.

For more information

Visit the Trent University website for further articulation and program information.

See the official articulation agreement.

Bachelor of Commerce in Hospitality and Tourism Management
Requirement
  • Minimum 75% cumulative program average.
  • Completion of MHF4U (Grade 12 University Advanced Function) or equivalent.
Transfer Credit
  • 10 out of a 20 credit degree.
  • Refer to ONTransfer.ca for further details.

To apply please see the Ontario Universities' Application Centre (OUAC) website.

For more information

Visit the University of Guelph website for further articulation and program information.

Visit the ONTransfer.ca website for agreement information.

Program Code: GBE

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Sutherland Campus

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Program Code: BAC

Ontario College Diploma

Sutherland Campus

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Program Code: BHC

Ontario College Diploma

Sutherland Campus

September 2024, January 2025

Jennifer Rishor

Jennifer Rishor

Professor: Hospitality - Hotel and Restaurant Operations, Tourism

Get ready to be inspired by Jennifer Rishor, the Program Coordinator of the Hospitality - Hotel and Restaurant Operations programs at Fleming College. With over 15 years of front-line and management experience in Food & Beverage, Front Office, Housekeeping, Guest Services, and Conference Services & Sales, Jennifer has made an impact on the hospitality industry in three different provinces. Her impressive list of positions includes Outlet Supervisor, Guest Services Manager, Manager on Duty, Conference Services Manager, Sales Manager, and Director of Sales & Marketing.

Jennifer's passion for teaching led her to Fleming College, where she has been lecturing in several School of Business courses and programs since 2009. Her most notable contributions to these programs include new course development and Ireland University pathway articulation agreements. Jennifer was also the recipient of the prestigious Charles E. Pascal Award for Excellence in Teaching, awarded by Fleming College in 2016. She is a shining example of how following your passion can lead to a fulfilling and successful career.

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