Ontario College Diploma in Protection, Security and Investigation - Customs Border Services Curriculum
Apply in early October 2022 for September 2023
Vocational Learning Outcomes
- Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
- Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards and objectives.
- Use marketing concepts, market research, social networks, sales strategies, relationship management skills and product knowledge to promote and sell tourism products, services and customer experiences.
- Apply business principles as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering tourism products and services.
- Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy tourism operations.
- Use appropriate technologies to enhance the quality and delivery of tourism products, services and customer experiences, to measure the effectiveness of tourism operations and to participate in tourism development.
- Keep current with tourism trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
- Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, employment standards and human rights to contribute to a positive work environment.
- Respond to issues and dilemmas arising in the delivery of tourism products, services and customer experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.
Courses and Descriptions
Communications I is an introductory course that provides a foundation in college-level communications by teaching students to read critically, write appropriately for a variety of audiences, conduct and cite research, and revise for clarity and correctness. In seminars and labs, students will engage in both independent and collaborative activities, including the development of a digital portfolio designed to help them become more effective communicators in academic and professional environments.
This course provides an introduction to the democratic system of governance in Canada. It includes a description of the organization, structure, interaction, and administration of the three (3) levels of government. The course will introduce and identify the daily problems and issues faced by Canadians in a political context, including public opinion and special interest groups. Major themes explored include a brief introduction to political beliefs and values, an examination of cleavages within the Canadian population, the Canadian constitution, nationalism, and political culture and spectrum. These concepts will be examined in the current forum of the daily politics that unfold during the course. Students will begin to develop research writing skills and group discussion skills.
This course provides an introductory overview of the Canadian Justice System, with special emphasis on the criminal justice system and the responsibilities of enforcement personnel. Contemporary issues affecting the system will be analyzed and discussed.
This course provides a broad overview of sociology and how it can help us understand everyday life. Thinking sociologically involves challenging common assumptions about our world and seeing the connections between our individual experiences and the larger social context in which they occur. In so doing, we recognize our role in creating the social world, how it affects who we are and how we live, and our potential to change it. Students must complete one hour of self-directed learning per week to successfully complete this course.
This introductory course develops a set of generic skills, that support studies at a post-secondary level and provide a foundation for the student's career success.
This course prepares students to use technology efficiently and effectively in college and workplace environments. Topics include Windows 10, Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook), myCampus Portal, D2L, Internet, file management, collaboration tools, LinkedIn, and various social media platforms as they relate to professionalism in the field of Human Services. Course content is delivered through in-class labs using lecture, guided instruction, discussions, and hands-on activities, and through online self-directed learning (SDL) tutorials, articles and activities. Students will improve their technology skills and build a professional online image.
This course is an introduction to the study of Indigenous (First Nations, Metis, and Inuit) peoples in Canada. Students will explore the complex historical and contemporary relationships between Indigenous and non-Indigenous peoples. The course will also guide students to begin to understand the diversity and depth of Indigenous societies, worldviews, and knowledge through a multi-disciplinary lens.
This course offers a systematic approach to exploring human behaviour. The concepts and empirical findings are examined using a variety of theoretical approaches. Major topics include perception, motivation, learning, memory, intelligence, and personality.
Communications II, building on the foundation of Communications I, is a blended course that teaches students to write and communicate for a variety of professional situations. In seminars, labs and online modules, students will develop a professional portfolio that demonstrates their abilities to meet the challenges of a changing workplace.
This course introduces the basics of commercial customs operations. Students are introduced to the documentation requirements to import goods to Canada.
This course introduces students to the customs valuation process. Students will learn invoice requirements and other fundamental valuation principles used by Canada and other member countries of the World Trade Organization (WTO).
The focus of this course is on Customs and their daily responsibilities. This includes identifying residents, visitors, and Immigrants entering Canada, verifying and completing documentation for their entry into Canada.
This course will introduce students to the various types of conflicts they may encounter in the customs field and provide them with strategies to effectively handle them. General problem solving skills will also be covered.
This course will introduce students to the most common mathematical functions found in both the Public and Private sectors of Customs/Border Services in Canada. It will provide them with the understanding of mathematical functions in the work place for Border Services Officers in both the Casual Importer's and the Commercial Importer's mode as well as entry-level mathematical processes for Customs Brokers and private industry logistics personnel.
Using the Harmonized System of Tariff Classification fundamental skills are developed that help identify correct duty rates for goods imported into Canada.
In this course students will critically examine issues in diversity. Specifically, students will focus on topics pertaining to inequalities such as race, gender, ethnicity, and sexual orientation, in various social settings. Incorporating social/legal explanations of diversity, students will develop a clear understanding of the impacted groups and learn how to apply possible strategies and practices to their professional and personal lives.
All graduates of diploma programs require general education credits. These courses allow you to explore issues of societal concern by looking at the history, theory and contemporary applications of those issues.
Your program has designated some required general education courses. In addition, you have the opportunity to choose from a list of electives each semester.
Many of these courses and some other general education courses are also available through evening classes, by distance education, or on-line. See our Part-Time Studies Calendar for these opportunities.
You may already possess general education equivalencies from other colleges or universities. Please see the General Education Co-ordinators at the Peterborough and Lindsay locations for possible exemptions.
The focus of this course is the customs accounting process. This involves the calculation and assessment of duties and taxes using a variety of service options available to Canadian importers.
This is a half-credit communications course that students must complete as part of the Customs Administration Program. In this course, students will learn how to plan, organize, illustrate, edit, and present written material in both an informational and an analytical style to businesses, service and technological industries, and government. They will also learn how to log reports in the same fashion as the Customs Inspector.
This course is designed as a study of the movement of commercial goods into Canada. It will explore processes and documentation from the time of acquisition of product (goods) in a foreign country through to the time of delivery at the Canadian consignment area and will include any and all options in between.
The focus of this course is on the interviewing techniques used by Border Services Officers to determine whether or not a traveler is complying with Customs regulations. Procedures, legislation, penalty structure and application will also be studies and applied based on non-compliance with the Customs Act.
In this course the students will study various trade agreements currently in force between Canada and other trade partners. Potential trade threats or changes to current agreements will also be discussed and throughout the process the 'Country of Origin' or 'Rules of Origin' requirements will be utilized in order to help identify correct duty rates within the customs tariff.
What is transportation and how is it utilized in its' various modes to satisfy the movement of product/freight (goods) into and out of Canada? This course will answer the question by exploring geography, trade requirements, various industry standards, multinational corporations, contracts, international commerce terms and much more in order to provide the student with a complete understanding of the world-wide movement of goods.
This course covers refund, drawback, and other duty relief provisions which may be available to Canadian importers, manufacturers, and exporters. Regulatory and compliance requirements are emphasized.
This course provides employment-centred training for students preparing to enter the modern workplace. Specific skills in self-assessment, career mapping, and job-market research are emphasized. Students will practice interviewing techniques and produce resumes using different formats.
This course is designed to prepare fourth semester Customs students for field placement and the job market. Limited to Customs students only.
Field placement is a five-week period (175 hours minimum or 200 hours maximum: according to the field placement agency's regularly scheduled work-hours) performed at the end of the fourth semester that will present students with the opportunity to put into practice the skills and theory learned in the classroom. In order to be eligible for Field Placement (FLPL21) ALL other courses in the Customs Border Services (CBS) program curriculum must have been successfully completed first. Therefore, all of the CBS program curriculum courses prior to Field Placement are the pre-requisites for Field Placement.
- Communications I (COMM 201)
- Technology for Human Service Professionals (COMP 589)
- Intro to Political Science & Public Administration (LAWS 43)
- Introduction to Canadian Justice System (LAWS 44)
- Strategies for Success (SOCI 122)
- Introduction to Sociology (SOCI 123)
- Introduction to Indigenous Studies (GNED 49)
- Introduction to Indigenous Studies (INDG 49)
- Introduction to Psychology (SOCI 36)
- Communications II (COMM 202)
- Interviewing and Enforcement I (LAWS 21)
- Customs Assessment I (LAWS 22)
- Customs Valuation (LAWS 24)
- Tariff Classification (LAWS 76)
- Managing Conflicts in Customs (LAWS 128)
- Mathematics for Customs (MATH 39)
- The Diversity Lens (GNED 154)
- Customs Report Writing (COMM 57)
- Computer Applications in Customs (COMP 16)
- Customs Techniques (LAWS 23)
- Interviewing and Enforcement II (LAWS 41)
- Tariff Treatments/Origin (LAWS 77)
- Transportation (LAWS 88)
- Customs Assessment II (LAWS 127)
This course will profile Citizenship and Immigration Canada (CIC) and Canada's immigration service since its inception. It will provide an in-depth study of the department and how it plays its part in the Canada Border Services Agency by emphasizing border control, documentation processing, and enforcement functions. The student will be presented with a broad-base of information as it relates to both inland and land-border immigration procedures.
This course introduces students to the Canadian regulatory and procedural import/export requirements of selected other government departments or agencies ( known as OGD's / OGA's ).
Through a review of current and emerging trends in the customs field, students will understand, apply and anticipate the implications/impact on customs procedures and policy.
This is an introductory business course for customs students. Emphasis is placed on the relevant internal structures of importers as they relate to customs audits.
Choose 1 of:
Throughout this course, students will begin to investigate the concepts of physical fitness and overall wellness. Through practical learning and assessments, students will understand the importance of developing strong cardiovascular health, muscular strength and flexibility. There will be a strong emphasis on the Physical Abilities Requirement Evaluation (PARE) Test, which will prepare students as they look to the recruitment process for CBSA officer selection.
This purpose of this course is to introduce students to the preparation and use of accounting information. Generally Accepted Accounting Procedures (GAAP) will be used to record and report the financial transactions and operating results of a business.