COVID-19: Student Information

Last Updated: April 2, 2020

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COVID-19 Frequently Asked Questions

Classes, exams and placements

Are classes cancelled?

On-site classes of all kinds are suspended. There will be no in-person classes held on any Fleming campuses for the remainder of the Winter semester. Online and alternate delivery of courses began Monday, March 23.

Will the college be providing refunds for services / programs that have been interrupted by the COVID-19 situation?

We understand that questions have been raised regarding refunds for courses and services. At this time, we will not be issuing refunds for continuing programs. We are working with the Ministry of Colleges and Universities for further guidance through this unprecedented situation.

Students will be eligible for refunds for parking, residence and locker charges prorated as of March 16. A credit will be issued to student accounts. More details on the implementation will follow shortly.

Are online courses affected by the temporary suspension of classes?

Online courses are not affected by the temporary suspension and will go ahead as scheduled.

What about placements?

Student placements are suspended for the remainder of the semester. Students should contact their faculty if they have any questions.

What about midterms or assignments that are due while classes are suspended?

Students received program information from their faculty on Friday, March 20 that addressed final exams, projects and assignments.

Students in OntarioLearn online courses are asked to monitor their courses for updated information.

If classes are suspended will I lose my entire semester?

Protecting the integrity of the academic year is of utmost importance.

Instructors contacted students with information in regards to how the remainder of their courses will be managed and how their grades will be assessed.

What about May intake?

Our academic team is exploring every option and will finalize the list of available programs soon, as some programs will not be offered for the Spring semester. For programs that will be offered, the Spring semester will now start on May 19 in an online or alternate delivery format for 14 continuous weeks, ending on August 21. No face-to-face classes will run during the Spring semester. Students who wish to defer to the Fall semester may do so through the Admissions office (please note that deferral to the Fall semester may not be possible for all programs).

There will be no Spring intake of international students from out-of-country. Students who had received offers and paid tuition will be offered deferrals for future intakes once conditions for travel have improved. Returning students currently in Canada can continue their programs online.

For OntarioLearn online courses, you may register for May courses any time. You will be notified if the start date changes.

How does this impact my program specifically?

Instructors have contacted students with information in regards to how the remainder of their courses will be managed and their grades assessed.

What about OntarioLearn exams?

We are currently assessing options for written exams with other colleges in the OntarioLearn consortium. Information on final exams will be shared with students through their OntarioLearn course.

How do I return my textbook rental?

We know you may not be able to return outstanding rental titles in-person by the April 20th deadline, which is why the Campus Store is providing free shipping labels to return rentals and extending the non-return charge window by 15 days.

To return your rental textbook: please ship your rentals using a Purolator shipping label provided by the Campus Store. To receive your free shipping label, please email (Sutherland Campus) or (Frost Campus) and include your first and last name, mail address and phone number. The Campus Store will email your shipping label to you for free, which you can use to return your rental after April 13, 2020 via shipment at your nearest Purolator drop-off store.

Please do not ship your textbook before April 13, 2020. To allow more time to return rental textbooks after exams, the Campus Store has extended the non-return charge window by 15 days. There will be no charges to your collateral credit card for non-returns or late returns until 15 days after the original due date of April 20, 2020.

The Campus Store is currently closed until further notice. If you have already returned your rentals, please disregard this message.

Student Help Line

The student help line is being established to provide students the option to call in and talk to a Fleming employee to help triage questions, provide support, and service referral during a period when they do not have on campus access to staff or services.

We are here to help!

The student help line is available to help answer your questions and direct you to the right supports and services at the College.

If you would like to speak to a Fleming College employee, please call 1-866-341-3485.

The student help line is available Monday to Friday, 8 a.m. – 8 p.m. We are also available by email:

Admissions and Records

What are the upcoming tuition payments and due dates?

Domestic students/applicants should email

International students/applicants should email

How do I apply to Fleming College?

Domestic and International students/applicants should visit the How to apply page.

How do I provide a transcript to Fleming College in support of an application?

Domestic students/applicants should email

How do I request a Fleming College transcript?

Send an email to including the reason for the transcript request.

How do I request a confirmation of enrolment or transfer credit request?

Log into myCampus and visit your student centre or email

How do I request an unofficial transcript?

Log into myCampus and visit My Student Centre and select My Academics; or email

How do I make a payment?

Please visit the How to Pay Your Fees page

How do I get my tax forms?

Log into myCampus and visit your student centre. If you have any questions, email

Financial Aid

How do I access forms that I need to complete or extend my OSAP?

Send an email to

I have not received my Bursary for the Winter term yet. How do I find out if I am receiving one?

Send an email to with your name, student number and question. A Financial Aid Officer will respond to your question.

How do I repay my OSAP?

Please watch the NSLSC webinar for information on loan repayment.

Access to computers

Due to government-imposed changes, the LRC is no longer available to the Fleming College community. Students without computer access may complete the Request Assistance Form and IT Services will assist with possible options.


Live online support available through AskON chat help service.

  • Monday to Friday: 9 a.m. to 10 p.m.
  • Saturday to Sunday: 11 a.m. to 5 p.m
  • Guaranteed Fleming Library staff: 11 a.m. to 4 p.m., Monday to Friday

To ask a library question or book a virtual appointment,

Resources, help and information available on the Library website.


Students can access services via phone or computer, though speakers/headphones/mic/webcam may be required for optimum functionality.

  • Students will continue to book appointments using WC Online
  • Students can access through phone or computer
  • Audio/visual whiteboard and chat box are available
  • Drop-in sessions will be delivered through the Webex platform at their scheduled times
  • Students can pop in/out as needed
  • May need to limit the number of students who can join
  • Audio/visual whiteboard and chat box are available
  • Faculty and students can reach Tutoring Coordinators directly by email.

Academic Skills and Study Skills and Learning Strategies

Book Appointments with Learning Strategy Advisors

  • Students will continue to book appointments using WC Online
  • Appointments will take place via telephone or Webex

Drop-in sessions

  • Students can attend using Webex at the scheduled times
  • Links to the sessions will be provided
  • Students can pop in/out as needed

Contact Learning and Study Skills directly by email

Updates and Helpful Resources available on these webpages:

Career Services

Career resources are available online through the myCampus Career portal for faculty and students.

Students can email

  • For assistance or general questions
  • To book a virtual appointment
  • To submit a resume and/or cover letter for feedback and advice


Counselling will be offering services via telephone or Webex to currently enrolled Fleming College students who meet the eligibility criteria for our services. This service is available to students assessed as being appropriate for this form of appointment.

Students can schedule appointments or connect with questions as per the contact info below for Sutherland (Jennifer), and Frost and Haliburton (Sara).

Accessible Education Services (AES) - Accommodations

AES Counsellors are available to provide telephone and online support to students. Please note student accommodations will remain in place. We recognize accommodation needs may be different as we make the shift to alternative educational delivery models. Students with questions or concerns about accommodations for their courses should reach out directly as we want to ensure you feel supported. The Counselling and Accessible Education Services office on campus is closed, but Counsellors remain available by phone and WebEx and emails are being monitored and will be responded to.

Accessible Education Services (AES) - Assistive Technology

Assistive Technology appointments are available for students via telephone or WebEx to support with technology options available. To schedule an appointment, students can contact Kim Gunn, Assistive Technologist, via email

Students, staff and faculty are encouraged to reach out to Jennifer (Sutherland) at or Sara (Frost and Haliburton) for general Counselling and AES questions.

Testing Centre

For issues related to the Testing Centre, please contact :

Student Experience and Peer Mentors

Student Experience staff are available to provide support and answer any student experience, co-curricular and peer mentor inquiries. You can also request a peer mentor. Information regarding Orientation and Welcome Days will be provided at a later date.

Athletics and Recreation

While Athletic and Recreation facilities are closed and activity is suspended, staff are available to answer inquiries regarding varsity, intramural and extramural programming.

We are in communication with our community partners at the Peterborough Sport and Wellness Centre and Lindsay Recreation Complex and will provide updates if there are any changes to operations at these facilities.

Health Services

Health Services is currently staffed and nurses are available at the Sutherland and Frost campuses for student consultations. Students are advised to telephone their questions to staff and, where appropriate, nurses may be able to connect students to one of our college physicians via telephone. Students may leave a message and staff will return their call during business hours.

Sutherland Campus

Ph: 705-749-5557 ext. 5504, Campus Nurse, Campus Nurse, Health Services Assistant, Immunization Advisor

Frost Campus

Ph: 705-324-9144 ext. 3232 Campus Nurse Health Services Assistant

Diversity and Inclusion

Although our student programming initiatives have ceased our staff remain committed to answering questions and discussing your needs appropriately. Please contact t our Diversity and Inclusion Coordinator Debbie Harrison at


For questions and information related to Fleming’s accessibility initiatives, please feel free to email our Accessibility Coordinator Lynda Staples at:

Indigenous Student Services

We will continue to offer services remotely through phone or email for students who self-identify as First Nations (status and non-status), Métis or Inuit.

We provide specialized support services to Indigenous students, which includes: 1:1 student advising, transitional support, academic support, career advising, advocacy, referrals and traditional knowledge advising.

Although our regular programming has been cancelled for the remainder of the semester, we will be providing virtual experience medicine walks and Q&A’s with Joseph Pitawanakwat, Traditional Plant-Based Medicine Expert. These experiences will be live-feeds broadcasted on our Facebook Page: Virtual medicine walks on Thursdays at 1 p.m. and Q&A on Fridays at 1 p.m.

Staff contact information

Residence enquiries:

Staff are available to support students with Residence questions.

Contact: Tammy Douglas

Off-Campus Housing enquiries:

Staff are available to support students to find and secure housing options off-campus.

Contact: Rob Marsh
705-324-9144 – ext: 3329

Office of Student Rights & Responsibilities (Student Conduct) enquires:

Staff are available to support students and staff regarding the rights and responsibilities of students.

Contact: Amie Kroes

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