COVID-19: Student Information

Last Updated: August 31, 2020

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COVID-19 Frequently Asked Questions

Classes, exams and placements

What about placements?

Student placements are suspended for the remainder of the semester. Students should contact their faculty if they have any questions. There may be exceptions for co-op placements where the workplace is still operating; students will hear from their faculty or program coordinator regarding these.

What about health plans?

Health plans are still active. Students may contact the Frost Student Association or the Student Administrative Council if they have questions regarding health plans.

What about the Emergency Food Bank (Peterborough)?

Fleming Student Administrative Council at Sutherland Campus continues to operate the Emergency Student Food Bank and are distributing food bags by porch delivery. Fill out an application here to get food delivered or email for help and instructions.

How do I order course materials and supplies?

To order your course materials and supplies online, please follow these steps:

  1. Sign into myCampus
  2. Go to "My Campus Centre"
  3. Go to "My Student Centre"
  4. Click on the link called "Textbook List" (look for small print) located on the left
  5. Once you have selected this link, your booklist will appear on the screen
  6. Complete your selection and proceed to shopping cart. New, Used, Rental or Digital
  7. Complete your order
What about September intake?

Fleming College will begin the Fall semester using online and alternative delivery on Sept. 8, 2020. The Fleming Safe plan will ensure that students can complete the learning outcomes required in their programs while maintaining the highest possible safety standards in compliance with all government and public health directives. The plan allows flexibility to react to the loosening of health and safety restrictions by being ready to begin face-to-face, applied learning responsibly and appropriately. Fleming will work with community partners to re-establish field placements, field trips, clinical placements and other applied learning opportunities aligned with health and safety directives.

Alongside planning for the return to class and access to campus facilities this fall, the college is also assessing how students will safely access residence, food services and athletics. Decisions addressing these broader college services and programs will be shared in the near future.

What about convocation?

Fleming College hosted its 53rd Convocation Ceremony virtually on Thursday, June 25 and Friday, June 26, 2020. The ceremonies are available on this website if you were not able to watch at launch time. Congratulations to the Class of 2020!

Admissions and Records

How do I apply to Fleming College?

Domestic and International students/applicants should visit the How to apply page.

How do I provide a transcript to Fleming College in support of an application?

Domestic students/applicants should email

How do I request a Fleming College transcript?

Send an email to including the reason for the transcript request.

How do I request a confirmation of enrolment or transfer credit request?

Log into myCampus and visit your student centre or email

How do I request an unofficial transcript?

Log into myCampus and visit My Student Centre and select My Academics; or email

What are the upcoming tuition payments and due dates?

The Fall term final payment due date for all domestic students is August 7, 2020. The Fall term due date for all returning international students is August 21, 2020.

For questions, please contact:

How do I make a payment?

Please visit the How to Pay Your Fees page.

How do I get my tax forms?

Log into myCampus and visit your student centre. If you have any questions, email

How do I withdraw?

It is recommended that students see their Program Coordinator or a Counsellor before withdrawing from the College. This form is to be submitted to the Registrar’s Office along with the student’s Clinical ID card (if applicable).

Financial Aid

How do I access forms that I need to complete or extend my OSAP?

Send an email to

I have not received my Bursary for the Spring term yet. How do I find out if I am receiving one?

Send an email to with your name, student number and question. A Financial Aid Officer will respond to your question.

How do I repay my OSAP?

Please watch the NSLSC webinar for information on loan repayment.

The college is closed, can I still get help with OSAP questions?

Yes! Our Financial Aid staff are working remotely but available to answer your questions. Please email or your Financial Aid Advisor as listed on the Fleming Financial Aid website.

What is OSAP doing to help students during this pandemic?

As part of the government’s response to the COVID-19 pandemic, Ontario is helping OSAP borrowers by temporarily suspending student loan payments and initiating a six-month interest-free moratorium on OSAP loans. From March 30, 2020 to September 30, 2020, borrowers whose loans are in good standing will not be required to make any loan payments and interest that accrues on all student loans provided by OSAP will not be payable.

Borrowers can still make one-time payments via their online account or online banking if they want to repay their loan faster. Payments during this period will go entirely towards their loan principal.

This initiative was first announced in the Ontario’s Action Plan: Responding to COVID‑19, March 2020 Economic and Fiscal Update on March 25, 2020 and a news release was also published.

Questions about OSAP that Financial Aid can’t answer?

Call: 1-888-449-4478
TTY: 1-800-465-3958
Monday to Friday, 8:30 a.m. to 4:30 p.m., excluding holidays

Please note that as additional information becomes available, we will provide updates provided by OSAP and NSLSC.

I still have documentation to submit for OSAP this semester. Is it too late?

The ministry is extending the 2019-20 OSAP supporting documentation and review deadlines by an additional 20 days. This extension applies to both full-time and part-time OSAP students, who have a study period end date on or after April 15, 2020.

Will there be any relief for borrowers with defaulted student loans (i.e. loans are not in good standing)?

Borrowers whose loans are in default are also eligible for the six-month interest free moratorium. In addition, the Ministry of Colleges and Universities, the Ministry of Finance and the Ministry of Government and Consumer Services are working together to suspend collection activities on defaulted loans. These changes are intended to align with our federal partners.

This would mean that for six months, starting on March 30, 2020, interest accrual would be suspended for student loans in collections, and collection activities on these loans would also be suspended.

The government asks for borrowers’ patience while these supports are implemented.

Canada Emergency Response Benefit

Accessing CERB may be possible if you have stopped working because of COVID-19. More information on this program is available here.

Support For Students And Recent Graduates

On April 22, the Canadian government announced support of nearly $9 billion to help post-secondary students and recent graduates. This includes financial support from May to August 2020, helping students gain valuable work experience while helping their communities, supporting students with continuing their studies in the fall, and helping them earn the experience they need to start their careers. Read the full announcement here: Support for students and new grads affected by COVID-19.

Student Help Line

We are here to help!

The student help line is available to help answer your questions and direct you to the right supports and services at the College.

If you would like to speak to a Fleming College employee, please call 1-866-341-3485.

The student help line is available Monday to Friday, 8 a.m. – 5 p.m. We are also available by email:

Access to computers

Due to government-imposed changes, the LRC is no longer available to the Fleming College community. Students without computer access may complete the Request Assistance Form and IT Services will assist with possible options.

What are best practices when working remotely?
  • Check your background:
    When home, sharing your personal setting is a great way to build relationships, but double-check for personal items you didn’t intend to share in your background.
  • Camera position:
    Think about where your webcam is positioned and keep it at eye height for the most natural look. And consider your lighting—bright windows can make it hard for your team to clearly see you so try to use natural light or keep a lamp nearby.
  • Mute Yourself:
    Muting yourself when not speaking prevents background noise around you from distracting others in the meeting. Keyboard strokes, breathing, and background chat might be more audible to other participants than you realize.
  • Share content before a call:
    Sending files before a meeting or sharing a link to the file rather than sharing your screen saves valuable bandwidth, so you can save your connection for a great audio and video experience.
  • Shift your schedule:
    Most people join their meetings on the hour or 30-minute increments. You can get a faster join experience by joining five minutes early or, even better yet, schedule meetings on the 15th or 45th minute of the hour.
How do I troubleshoot poor performance in Webex?
  • Disconnect from your VPN/VDI:
    You may have been provided with a VPN (virtual private network) service that allows you to use the Fleming network while working remotely. You can use Webex meetings outside of the VPN for the best experience.
  • Choose audio over video:
    Webex will suggest or automatically lower your resolution and may eventually turn off your video to adapt to your network quality. You can also do this at any time.
  • Build in breaks:
    You can get a faster join experience by joining five minutes early or, even better yet, schedule meetings on the 10th, 20th or 40th minute of the hour.
  • Switch to call-in audio:
    If your internet audio and video experience or call me/call back does not work, you can keep collaborating. Call in using the dial-in numbers in your meeting invitation to join via your cell phone or landline. If the primary phone number that is provided is temporarily unavailable, the invite includes a long list of other global call-in numbers you can try. More information is available at the Webex Help Center.

Career Services

Current job postings for students and graduates, along with other career resources, are available online through the myCampus Career portal.

Students can email

  • For assistance or general questions
  • To book a virtual appointment
  • To submit a resume and/or cover letter for feedback and advice


Live online support is available through the AskON chat help service.

  • Monday to Friday: 6am to 12pm
  • Saturday to Sunday: 11am to 5pm
  • Guaranteed Fleming Library staff: Monday to Friday 10am - 12pm and 2pm - 4pm

To ask a library question or book a virtual appointment,

Resources, help and information available on the Library website.

Academic Skills and Study Skills and Learning Strategies

Book Appointments with Learning Strategy Advisors

  • Students will continue to book appointments using WC Online
  • Appointments will take place via telephone or Webex

Drop-in sessions

  • Students can attend using Webex at the scheduled times
  • Links to the sessions will be provided
  • Students can pop in/out as needed

Contact Learning and Study Skills directly by email

Updates and Helpful Resources available on these webpages:


Booked Appointments with a Tutor

  • Booked appointments are scheduled using WC Online
  • Tutoring will take place over WebEx

Drop-in Sessions and Tutorials

Additional Information


Do you need someone to talk to? Fleming Counselling Services is here for you. Call (705) 749-5530 ext. 1440, Monday (1 - 4 p.m.), Wednesday (10 a.m. - 1 p.m.) and Friday (1 - 4 p.m.), to speak with a Fleming Personal Wellness Counsellor.

For Fleming College students who meet the eligibility criteria for our services, Counselling is offering services via telephone or Webex. This service is available to students assessed as being appropriate for this form of appointment. Students can schedule appointments or connect with questions by contacting Jennifer Beauchamp.

Accessible Education Services (AES) - Accommodations

AES Counsellors are available to provide telephone and online support to students. Please note student accommodations will remain in place. We recognize accommodation needs may be different for alternative educational delivery models. Students with questions or concerns about accommodations for their courses should reach out directly as we want to ensure you feel supported. The Counselling and Accessible Education Services office on campus is closed, but Counsellors remain available by phone and WebEx and emails are being monitored and will be responded to. For general questions regarding AES, please email Jennifer Beauchamp.

Accessible Education Services (AES) - Assistive Technology

Assistive Technology appointments are available for students via telephone or Webex to support with technology options available. To schedule an appointment, students can contact Kim Gunn, Assistive Technologist.

Students, staff and faculty are encouraged to reach out to Jennifer Beauchamp for general Counselling and AES questions.

Testing Centre

For issues related to the Testing Centre, please contact :


For questions and information related to Fleming’s accessibility initiatives, please email

Health Services

Health Services is currently staffed and nurses are available at the Sutherland and Frost campuses for student consultations. Students are advised to telephone their questions to staff and, where appropriate, nurses may be able to connect students to one of our college physicians via telephone. Students may leave a message and staff will return their call during business hours.

Student Experience and Peer Mentors

Student Experience staff are available to provide support and answer any student experience, co-curricular and peer mentor inquiries. You can also request a peer mentor. Information regarding Orientation and Welcome Days will be provided at a later date.

Diversity and Inclusion

Diversity and Inclusion staff are available to provide support and answer inquiries via email, telephone or WebEx (online) meeting. For information regarding Positive Space Training and other Diversity virtual programming, or to schedule a call or virtual meeting, please email:
Debbie Harrison, Diversity & Inclusion Student Success Coordinator

Indigenous Student Services

We are continuing to offer services remotely through phone or email for students who self-identify as First Nations (status and non-status), MĂ©tis or Inuit.

We provide specialized support services to Indigenous students, which includes: 1:1 student advising, transitional support, academic support, career advising, advocacy, referrals and traditional knowledge advising.

We are continuing to offer some programming online through Webex, Facebook and YouTube. Programming for the Fall 2020 semester include:

  • Transitional support for new and graduating students
  • Cultural workshops and resources
  • Weekly student drop ins via Webex
  • Bursary application support
  • Bishkaa - Indigenous peer mentorship
  • Virtual Indigenous Healthcare Consultations
  • Access to elders and traditional knowledge holders
  • Advocacy and referral to services on and off campus

Check out our Facebook Page for more information and to stay up to date about upcoming programming and cultural resources.

Staff contact information

Athletics and Recreation

While Athletic and Recreation facilities are closed and activity is suspended, staff are available to answer inquiries regarding varsity, intramural and extramural programming.

We are in communication with our community partners at the Peterborough Sport and Wellness Centre and Lindsay Recreation Complex and will provide updates if there are any changes to operations at these facilities.

Residence enquiries:

Staff are available to support students with Residence questions.

Contact: Sarah-Jayne Riley

Off-Campus Housing enquiries:

Staff are available to support students to find and secure housing options off-campus.

Contact: Karen Hennessey
705-749-5100 ext. 1125

Office of Student Rights & Responsibilities (Student Conduct) enquires:

Staff are available to support students and staff regarding the rights and responsibilities of students.

Contact: Greg Jefford

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