COVID-19: International Students

Last Updated: November 9th, 2021

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COVID-19 Frequently Asked Questions

International Admissions and Fees

If I registered for Fall 2021 or Winter 2022 terms without a Study Permit, but I later receive a visa denial, will I be eligible for a refund?

If your visa was denied, you will be eligible for a refund of your fees paid, minus a $200 administrative charge. For more information about the policy and how to receive your refund, please see the COVID-19 Interim International Withdrawal/Refund Policy.

What is your refund policy for full-time programs?

If you choose to withdraw from the college for any reason other than a Visa Denial within the first 10 school days of the semester, you must complete and submit a withdrawal form to, subject to the College's international refund and withdrawal policy. Withdrawals and refunds can be requested via the Ontario Colleges International Application Portal and must include the appropriate documentation including the International Student Wire Refund Request Form to receive a refund of the tuition fees you paid. Your completed withdrawal must be approved by the Office of the Registrar. Upon receipt of all the appropriate documents at the Office of the Registrar, your withdrawal application will be processed to refund your fees paid, minus a $2,300 administrative charge.

If you choose to withdraw from the college for any reason other than a Visa Denial after the first 10 school days of the semester, you must request a withdrawal, subject to the College's international refund and withdrawal policy, and refunds can be requested via the Ontario Colleges International Application Portal and must include the appropriate documentation. Upon receipt of all the appropriate documents at the Office of the Registrar, your withdrawal application will be processed. In accordance to Fleming policy, you will not be eligible for a refund for the current term, but will receive a refund, minus a $2,300 administrative charge for any future terms that you have paid. A final grade of “W” will be applied to courses taken..

Is there financial assistance for international students?

The new East Asia Entrance Scholarship of $1,250 CAD has been developed exclusively for East Asian (China, Philippines, Vietnam, Korea, Japan, Taiwan, etc.) students to be effective as of Sept. 2020. The criteria for qualifying for this scholarship are:

  1. Acceptance into a Fleming a post-secondary or post grad program;
  2. IELTS overall score of 6.5 (no individual ban below 6.0);
  3. 80% graduation GPA from their high school or college-university; and
  4. Submission of a Letter of Interest regarding why they want to study at Fleming in their chosen field of study.

Fleming College also offers a merit-based scholarship for returning international students. This scholarship is based on a student’s Semester 1 GPA. This scholarship’s value is between $500-$2,000 depending upon a student’s GPA (3.8-4.0) and length of study (two or three year programs).

A new South Asia entrance scholarship will also be introduced soon.

Immigration and Study/Work Permits

I am not sure whether to apply through the Student Direct Stream (SDS) or through the non-Student Direct Stream. What are the differences in the requirements for my Study Permit application?

SDS Countries: India, Pakistan, Vietnam, China, Morocco, Senegal, Philippines

Student Direct Stream (SDS) Applicants Must Provide:

  • Letter of Acceptance (LOA) from a Designated Learning Institution (DLI) in Canada
  • Guaranteed Investment Certificate (GIC) of CAN$10,000 or more
  • A receipt demonstrating tuition has been paid for the first year of school
  • IELTS test results with a minimum score of 6.0 in each band
  • Most recent secondary or post-secondary school transcripts

Non-SDS Applicants Must Provide:

  • LOA from a DLI in Canada
  • Documents to demonstrate you have liquid funds to pay for living expenses and tuition for at least the first year of school
  • Evidence of how you intend to pay for your remaining years of school
  • Proof of English proficiency by submitting results from an approved language test.
  • Most recent secondary or post-secondary school transcripts

It is also recommended that all students provide a letter of motivation explaining why they chose their specific program of study and why they chose Canada as a study destination.

Where can I find the latest COVID-19 updates from Immigration, Refugees and Citizenship Canada (IRCC)?

IRCC updates for visitors, foreign workers, and students can be found here.

Where can I get my Completion Letter for my Post Graduate Work Permit Application?

The program Completion letter is on page 2 of the Confirmation of Enrolment.

Here’s how to download your completion letter:

  1. Log on to myCampus
  2. Click ‘Student Centre’ on the left side menu
  3. Click ‘Confirmation of Enrolment’ on the ride side menu
  4. Enter the current term or your final semester
  5. Click “View BIP Report”
  6. Your completion letter is page 2 of this report
Can I apply for my Post Graduate Work Permit with an unofficial transcript from Fleming College?

Yes, IRCC has confirmed that a copy of your transcript is acceptable.

According to IRCC, before you can apply for a PGWP, you need: an official letter from your school that confirms you’ve completed your study program (for Fleming College students, this is your completion letter), an official transcript or a copy of your transcript from your school’s website. For your completion letter and unofficial transcript, log into myCampus and visit your Student Centre.

How do I extend my Study Permit in order to finish my program or my placement?

You will need to extend your Study Permit online. International Student Services can help you with this process. For more information about our Study Permit Extension Workshops and 1:1 immigration advising appointments, contact us at

How do I request a support letter to extend my Study Permit

To request a support letter for your Study Permit extension, please email Please make sure to include the following information



  1. Complete name as shown on your passport and study permit
  2. Student number
  3. Birth Date
  4. Program
  5. Date your study permit expires
  6. A copy of your Study Permit

Processing timelines: Most requests for a support letter will be processed within five business days, but could take up to ten business days during peak request periods. It is important that you submit your request as early as possible.

Travelling to Canada

I’m planning my trip to Canada. How do I find out more about Fleming’s Arrival Services?

For important information about travelling to Canada, including a list of mandatory forms that must be completed before travelling and information about booking a free shuttle and a three-night free stay at a local hotel, please visit our Arrival Services Website.

I am fully vaccinated; do I need to quarantine?

As of July 5, 2021, fully vaccinated travellers may be exempt from quarantine, provided they meet the following requirements.

  • Are eligible to enter Canada
  • Are asymptomatic
  • Meet all other entry requirements, including entering all information into ArriveCAN before arrival.

Those who meet the requirements may be exempt from the hotel stopover, quarantine, and the day-8 testing requirement.

To be considered fully vaccinated, you must have received the full series of an accepted COVID-19 vaccine or a combination of accepted vaccines.

Please note: Even if you are fully vaccinated with a vaccine approved by the Canadian government, you are still required to have a suitable quarantine plan to isolate for least 14 days. A government representative at the border will make the final decision on whether you will be required to quarantine.

For more information, please see the government of Canada website.

For information about the Fleming College Arrival Services program, including the mandatory forms that you are required to submit before arriving in Canada, please see our Arrival Services website.

Where can I find the most recent information about travel restrictions for international students?

Monitor the government of Canada website for the latest information about travel restrictions.

Where can I find information about COVID-19 in my first language?

Visit the Ontario Ministry of Health COVID-19 information page.

Student Services

What is a One Card? How can I get my One Card?

The One Card is the most important piece of identification you will have while at Fleming. It is required for all full-time students to enter Fleming College campuses. To begin your One Card application, please visit this site and log in with your Fleming College user ID and password:

More information about your One Card can be found on the One Card website.

I understand that I need to be fully vaccinated for COVID-19 to attend Fleming College. How do I show proof of my vaccine(s)?

Fleming College’s COVID-19 vaccination policy requires that all students, employees, and visitors be fully vaccinated against COVID-19 in order to enter campus.

Fully vaccinated is defined as having received two doses of a Health Canada approved vaccine product and waiting an additional 14 days after your second dose.

To provide proof of vaccination: Please use the Fleming Safe app to access the Vaccine Passport to provide proof of vaccination. For detailed instructions on using the mobile App or to access a desktop version of the Vaccine Passport please visit our Vaccine Passport site.
We ask that everyone submit their fully vaccinated proof at least 48 hours prior to their first day of school, however the sooner the better to avoid delays.

Do I need to show proof of my COVID vaccination outside of Fleming College?

Proof of vaccination for high-risk indoor settings (for example restaurants, bars, gyms, cinemas, sporting events) is required for all residents of Ontario 12 years of age and older with limited exemptions.

If you received your COVID-19 vaccinations in Ontario, proof of vaccine receipts can be obtained online or over the phone by calling 1-833-943-3900.

If you received a partial or complete vaccine series outside of Ontario or Canada, you should contact your local public health unit to have your COVID-19 vaccination documented in the provincial system, to receive advice about possible additional doses of the vaccine, and for your vaccination receipt. For a list of public health units, please visit this website.

I was vaccinated in my home country with a vaccine that is not approved by Health Canada. What should I do?

If you do not have a Health Canada approved vaccine, you will need to contact public health to receive a third vaccine. The college requires this third vaccine for your vaccine passport approval. It is also required for the provincial vaccine certificate.

Please contact your local Public Health for advice on how to book your third dose. If you have any questions, please contact

Those who are not fully vaccinated will not be permitted access. You are considered fully vaccinated if you have received:

  • the full series of a COVID-19 vaccine authorized by Health Canada, or any combination of such vaccines (two doses of Moderna, Pfizer-BioNTech, AstraZeneca, including Covishield) in any combination or one dose of Janssen (Johnson & Johnson)
  • one or two doses of a COVID-19 vaccine not authorized by Health Canada followed by one dose of a COVID-19 mRNA vaccine authorized by Health Canada
  • three doses of a non-Health Canada approved COVID-19 vaccine
  • your final dose of the COVID-19 vaccine series at least 14 days before providing proof of being fully vaccinated
My study permit has been approved and I am making plans to travel to Canada. How can I find assistance with my housing search?

It is never too early to begin your housing search. Our on-and off-campus housing department can assist you with finding accommodations. You can find out more here.

What if I need help with my courses?

Tutoring and learning skills support is available to students who need help with their courses. For more information, visit the Tutoring & Academic Skills website. For help with researching finding information for your assignments, visit the Library.

I would like to find a part-time job while studying. What do I do?

Our Career Services can help you with your resume, interview skills and job listings. Find out more details here.

How do I apply for a Social Insurance number (SIN)?

You can apply for your SIN card online or by mail. Please see the Service Canada site for more information.

Health Insurance

How can I contact Morcare if I have questions about my health insurance?

Morcare is available to assist you if you have any questions about your coverage or claim submissions. You can reach the Morcare team by calling 1-888-985-1552 or by visiting their website.

Please note that you will not be covered by Morcare health insurance if you are in your home country.

How do I download my health insurance card?

You will receive an email once your health insurance is active. Follow the instructions on the email to download and print your card. If you haven’t received the email by the tenth day of the semester, it means that your account isn’t active, and you should email As an international student, you will also be able to take advantage of the early arrival clause which provides coverage to students traveling to Canada up to 30 days prior to the coverage start date. Please see Fleming College (International Students) - Morcare for details.

Can I add my family to my health plan?

You can add your dependents (children, spouse or common-law partner) to your health plan. Please note, there are strict timelines for this process. Please contact for more information.

I am travelling to Canada before my program begins. Do I have access to health insurance coverage?

As part of Morcare’s Enhanced Coverage, you will have access to Early Arrival coverage starting December 1, 2021. This applies to the OHIP Alternative portion of your coverage. Please refer to Fleming College - International Students - Morcare for more details. For questions regarding early arrival claims, please contact us at

Academic Programs

How do I find out more about the delivery pattern of my program for the Winter 2022 semester?

Please see Program Information for the 2021 / 2022 Academic Year : Fleming College for information about the delivery of your program.

Who do I contact, if I want more information about my program?

To ask specific questions about your program, you can send an email with your question to or use the online chat on our website. You can also contact your program coordinator. Please see your program page for your coordinator’s contact information.

How will I start the program and meet my fellow classmates?

Your program will start with an academic orientation and an orientation specifically for international students, where you will meet fellow students, learn about expectations, receive valuable information and engage in fun activities. For more information about the International Orientation, please see International Orientation : Fleming College. For more information about the academic orientation, please see the Student Experience webpage.

Will I have access to the software I need?

Students have free access to the MS Office Suite and Webex.

For specific technology requirements of your program, please visit your program webpage.

How will I be able to access my textbooks?

You can order books online through the Fleming College Bookstore or via your Student Centre.


Our International Team is available to answer your questions. You can connect with us by:

  • Contacting us at
  • Connecting with us live during our weekly Virtual Drop-In Sessions. During these sessions you can chat with us, ask us questions and book virtual appointments with our International Student Advisors and with a Regulated Canadian Immigration Consultant. The schedule will be published in the weekly newsletter and is also available on our Facebook Page.

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