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Accessible Services for Colleges, Customer Service Standards


Support for People with Disabilities

Feedback

Your college must be ready to receive comments on the service it provides to people with disabilities. The feedback process is created by college administrators. It must allow feedback to be provided in person, by telephone, in writing, by e-mail, or by other electronic means.

Responses to feedback must be communicated in a way that’s accessible to the person with the disability.

Student in wheelchair talking to college administrator.

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