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Accessible Services for Colleges, Customer Service Standards


Support for People with Disabilities

Student Responsibilities

Students with disabilities may be eligible for academic accommodations. While academic accommodations are not part of the Customer Service Standard, they do play an important role in creating accessible classrooms.

In order to receive accommodations, students must register with the college’s disabilities services office where a counsellor/consultant/advisor will review documentation from a health professional confirming a disability. Disability staff are professionals who have knowledge of disabilities and can, in collaboration with the student, determine the appropriate and necessary accommodations.

Students should be actively involved in accessing their accommodations. For example, students are responsible for notifying a professor in advance of a test or exam if they wish to use test accommodations. Although a professor can remind a student to make arrangements for accommodations, the responsibility ultimately lies with the student.

Here are examples of typical accommodations:

  • Extra time on tests.
  • Note takers.
  • Reduced course load.
  • Alternative testing methods.
  • Access to assistive technology.
  • Sign Language Interpreters.
  • Spelling forgiveness.
  • Alternative formats (Braille, large print, electronic formats, DAISY).
  • Recording lectures.
Student in wheelchair at computer.

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