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Accessible Services for Colleges, Customer Service Standards


Support for People with Disabilities

Support for People with Disabilities

Students with disabilities may require assistance in the form of service animals, support persons, or assistive devices.

Guide dog.

Service Animals are working animals. It is best not to touch, call, or make eye contact with the animals to avoid distracting them from their job.

Service animals are allowed into public places where their owner goes including restaurants, elevators, and offices. The owner of the service animal is responsible for the supervision of the animal at all times.

Service animals assist people with a variety of disabilities. For example, dogs can help guide people with vision loss, alert a person who is deaf or hard of hearing to alarms, open automatic doors for the people with physically limitations, and warn people with medical disabilities, for example epilepsy, of impending seizures.

Support person assisting woman in wheelchair.

Support Persons can be a personal support worker, a volunteer, a family member, or a friend who assists with communications, mobility, personal care, or medical needs.

Always speak directly to the student with a disability first and not the support person. Ask if you are not sure which person is the support person.

A support person normally accompanies a student with a disability anywhere they go. When discussing confidential matters, you should confirm with the student whether or not they want the support person to be present.

Man in wheelchair.

Personal Assistive Devices includes the following equipment:

  • Wheelchair, walker, cane.
  • Hearing aid, amplification device.
  • Magnification devices.
  • Keyboard and pointing device.
  • Screen readers.
  • Voice to text software programs.
  • Digital recorders.

Personal assistive devices are part of the personal space of the people using them. It is inappropriate and sometimes dangerous to lean on, reach over, or restrict the movement of an assistive device. If your college provides assistive devices to people with disabilities, be sure you know how to operate the devices properly before you use them with a student.


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