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Accessible Services for Colleges, Customer Service Standards


Introduction

Accessibility for Ontarians with Disabilities Act: Accessibility Standards for Customer Service

In 2005, Ontario passed into law the Accessibility for Ontarians with Disabilities Act (AODA). Under the AODA, businesses and organizations that provide goods and services, including Ontario’s 24 Colleges of Applied Arts and Technology, will have to meet accessibility standards with the goal of making Ontario fully accessible by 2025.

Why It’s Important
We all benefit when everyone has access to places, people, and experiences. Ontario benefits daily from the many contributions made by people with disabilities. Greater accessibility will also help prepare Ontario for the future. As our population ages, the number of people with disabilities will increase.

If we make our colleges more accessible to people with disabilities, we commit to making Ontario a place where everyone has the opportunity to succeed. As college employees you have an important role to play in helping people with disabilities gain greater access to our colleges.

Man in wheelchair.

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