Courses
Semester 1
- Business Essentials - A Survival Course ORGB0003
Units/ Hours: 45
This course will explore the nature of business and the role of the individual within the business context. The course will help to prepare the student for the world of business by developing an understanding of the major functional aspects of a successful business. The course will also focus on a number of important business trends that will continue to affect business into the future. These include the growth and influence of international business, the role of ethics and social responsibility in business decisions, the significance of small business, the growth of the service sector, and the influence of technology on business activities.
- College Communications for Business and Hospitality Professionals COMM0078
Units/ Hours: 37
This first semester course will introduce students to the essential communication skills required to be successful in their chosen post-secondary program. These skills include reading, writing, speaking, listening and critical thinking. Through a series of written assignments, in-class discussions based on readings, and lab activities, students will improve their overall communication skills. Students of COMM78 will engage in a series of activities and assignments designed to provide the essential language skills required for academic success.
- Computer Applications for Hospitality COMP0198
Units/ Hours: 30
This course introduces the students to the basic concepts and practices of computer applications in relationship to the hospitality industry. Students will use a Windows operating system and Microsoft Office applications to create Word, Excel, PowerPoint, Visio and Access file solutions to specific industry related tasks. Using the internet, file management practices and the Fleming network, the students will be able to obtain, analyse and maintain current data for future reference.
- Destinations: Latin America, Caribbean and Africa TOUR0044
Units/ Hours: 45
Where can I go? What can I do there? What can I expect? What do I need to know? The answers to these questions, often asked of travel professionals, will be explored in a series of four courses in the Tourism and Travel Program. Emphasis will be placed on the sales and marketing of the uniqueness of various destinations and how each might appeal to a variety of consumer types. The destination geography, culture, and attractions will combine to form a focus for these courses. In this second of four courses, the students will examine in depth the top destinations in Mexico and Central America, South America, and Africa.
- Destinations: North America TOUR0043
Units/ Hours: 45
Where can I go? What can I do there? What can I expect? What do I need to know? The answers to these questions, often asked of travel professionals, will be explored in a series of four courses in the Tourism and Travel Program. Emphasis will be placed on the sales and marketing of the uniqueness of various destinations and how each might appeal to a variety of consumer types. The destination geography, culture, and attractions will combine to form a focus for these courses. In this first of four courses, the students will examine in depth the top destinations in North America, specifically Canada and the United States.
- Introduction to Hospitality and Tourism HOSP0053
Units/ Hours: 45
Through text modules, team activities, guest speakers, research projects, and lectures, this introductory course lays the foundation for other hospitality and tourism program specialization courses. As well, it introduces the learner to a variety of future career possibilities. The course examines the eight tourism industry sectors and their inter-relationships, and also addresses the roles of related government bodies and hospitality and tourism industry associations.
- Mathematics for Hospitality MATH0112
Units/ Hours: 45
This hospitality mathematics course is designed to provide students with the essential numeric skills required for success in their program of study and their role in the hospitality industry. The course begins with a review of arithmetic essentials, then progresses to a study of selected business situations involving mathematics.
- Travel Products and Services TOUR0027
Units/ Hours: 45
This course embraces the very specific knowledge and skills needed to sell vacation and corporate travel. It focuses on suppliers and their products, as well as the distribution of these products to the consumer. Students will learn about the various products on the market, how to access information about the products, how to determine which product meets the needs of the individual travellers, and how to complete the booking of these products to successfully close a sale.
Semester 2
- Communicating at Work for Business and Hospitality Professionals COMM0148
Units/ Hours: 45
Successful communicators use knowledge, skills and strategies to create effective messages for a range of audiences and delivery channels. This course emphasizes critical thinking and problem-solving to meet communication challenges in today's workplace. Students will refine business writing, communication skills and presentation techniques through a variety of assignments, assessments and hands-on practice.
- Destinations: North America TOUR0043
Units/ Hours: 45
Where can I go? What can I do there? What can I expect? What do I need to know? The answers to these questions, often asked of travel professionals, will be explored in a series of four courses in the Tourism and Travel Program. Emphasis will be placed on the sales and marketing of the uniqueness of various destinations and how each might appeal to a variety of consumer types. The destination geography, culture, and attractions will combine to form a focus for these courses. In this first of four courses, the students will examine in depth the top destinations in North America, specifically Canada and the United States.
- Field Placement I (TV) FLPL0143
Units/ Hours: 100
Field placement is a non-paid work experience that provides an opportunity for students enrolled in the Tourism & Travel Program to integrate theory and practice in a tourism business environment. The field placement experience enables students to explore their chosen field and apply the knowledge and skills developed in school in a professional environment. This particular field placement course consists of 100 hours and it is recommended to complete it between second and third semester.
- Hospitality Marketing MKTG0054
Units/ Hours: 45
This course is designed to expand the knowledge of marketing strategies specific to the hospitality industry. The learners will research various hospitality marketing activities such as product mix, pricing, advertising, internet marketing, media relations, and niche markets. Students will learn practical methods to market hospitality businesses by working with a local business completing a situation analysis and designing a promotional plan.
- Service Systems Management HOSP0011
Units/ Hours: 45
The customer's choice of vendor often is decided by the distinctive level of service provided. Students learn to create and manage service. They learn how to proactively deliver service excellence, deal with difficult situations, and how to develop a heightened sense of awareness to guests' needs. The course includes a field trip to hotels in Toronto in which they analyze and compare products and services offered.
- Travel Products and Services TOUR0027
Units/ Hours: 45
This course embraces the very specific knowledge and skills needed to sell vacation and corporate travel. It focuses on suppliers and their products, as well as the distribution of these products to the consumer. Students will learn about the various products on the market, how to access information about the products, how to determine which product meets the needs of the individual travellers, and how to complete the booking of these products to successfully close a sale.
- Developing Effective Teams ORGB0013
Units/ Hours: 45
Teams are a critical component of our personal, educational, organizational and societal lives. Successful teams don't just happen. This course teaches the formula for team success. Students will use effective tools and strategies to help any team become high performing which will better prepare students to achieve successful team membership in voluntary, public or private organizations.
Semester 3
- Airfares and Airlines Reservation System TOUR0037
Units/ Hours: 60
The knowledge and skills developed in the Airfares & Airline Reservation Systems course will have broad applications in many areas of the tourism industry, including travel agencies, tour operators, airlines, hotel, and car rental agencies. During this course students will develop the necessary skills to interpret and analyze travel documents, determine appropriate airfares, and interpret air tariffs and rules. Students will also develop skills in the Apollo Computer Reservation System, in order to process automated reservations for airlines, car rentals, and hotel.
- Basic Bookkeeping ACCT0069
Units/ Hours: 45
In this course, students will learn the basics of finance such as ledgers and balancing accounting books using basic mathematics. Students will organize, manipulate and graph numeric data. Topics include the use of formulas and functions, using templates and recording macros. Students will learn to perform basic tasks such as formatting work sheets, creating and modifying charts and working with lists.
- Destinations: Europe TOUR0045
Units/ Hours: 45
Where can I go? What can I do there? What can I expect? What do I need to know? The answers to these questions, often asked of travel professionals, will be explored in a series of four courses in the Tourism and Travel Program. Emphasis will be placed on the sales and marketing of the uniqueness of various destinations and how each might appeal to a variety of consumer types. The destination geography, culture, and attractions will combine to form a focus for these courses. In this third of four courses, the students will examine in depth the top destinations in Europe
- Hospitality Sales and Service HOSP0005
Units/ Hours: 45
This course identifies and examines the various industry market segments to which hotels and tour operators sell. The focus is on how to analyze an operation's differential advantages. Students develop sales information kits relevant to successfully presenting their operation to potential clients. As well, students develop their selling techniques while creating FAB statements and developing and selling their package plans.
- General Education Elective
Course Number: GENED
All graduates of diploma programs require general education credits. These courses allow you to explore issues of societal concern by looking at the history, theory and contemporary applications of those issues.
Your program has designated some required general education courses. In addition, you have the opportunity to choose from a list of electives each semester.
Many of these courses and some other general education courses are also available through evening classes, by distance education, or on-line. See our Part-Time Studies Calendar for these opportunities.
You may already possess general education equivalencies from other colleges or universities. Please see the General Education Co-ordinators at the Peterborough and Lindsay locations for possible exemptions.
See this page for a list of approved General Education Courses at Fleming College.
Semester 4
- Destinations: Asia and The Pacific TOUR0046
Units/ Hours: 45
Where can I go? What can I do there? What can I expect? What do I need to know? The answers to these questions, often asked of travel professionals, will be explored in a series of four courses in the Tourism and Travel Program. Emphasis will be placed on the sales and marketing of the uniqueness of various destinations and how each might appeal to a variety of consumer types. The destination geography, culture, and attractions will combine to form a focus for these courses. In this final of four courses, the students will examine in depth the top destinations in Asia and the Middle East, Australia, New Zealand, and Oceania.
- Field Placement II (TV) FLPL0147
Units/ Hours: 50
Field placement is a non-paid work experience that provides an opportunity for students enrolled in the Tourism & Travel Program to continue integrating theory and practice in a tourism business environment. The field placement experience enables students to explore their chosen field and apply the knowledge and skills developed in school in a professional environment. This particular field placement course consists of 50 hours and it is recommended to complete it during 4th semester. Students should also be enrolled in either FLPL77 or FLPL150.
- Field Placement III (TV) FLPL0150
Units/ Hours: 50
Field placement is a non-paid work experience that provides an opportunity for students enrolled in the Tourism & Travel Program to continue integrating theory and practice in a tourism business environment. The field placement experience enables students to explore their chosen field and apply the knowledge and skills developed in school in a professional environment. This particular field placement course consists of 50 hours and it is recommended to complete it during 4th semester. Students should also be enrolled in either FLPL77 or FLPL147.
- Tourism Trends TOUR0025
Units/ Hours: 45
This course provides the learner an opportunity to examine key influences in the tourism market place. Key trends such as sports tourism, culinary tourism, cultural tourism and the emerging markets such as China will be explored giving the learner an understanding of what will impact tourism in the future. This course provides the learner an opportunity to examine key influences in the tourism market place. Key trends such as sports tourism, culinary tourism, cultural tourism, volunteer tourism and the emerging markets such as China will be explored giving the learner an understanding of what will impact tourism in the future. Explanations of concerns/challenges that have been identified by the tourism industry such as sustainability, global warming and terrorism will be explored. The course will identify and explain the current trends in lifestyles, travel and technology on the tourism sector. Career trends in tourism and hospitality will also be a focus in this class and will assist students with career opportunities.
- General Education Elective
Course Number: GENED
All graduates of diploma programs require general education credits. These courses allow you to explore issues of societal concern by looking at the history, theory and contemporary applications of those issues.
Your program has designated some required general education courses. In addition, you have the opportunity to choose from a list of electives each semester.
Many of these courses and some other general education courses are also available through evening classes, by distance education, or on-line. See our Part-Time Studies Calendar for these opportunities.
You may already possess general education equivalencies from other colleges or universities. Please see the General Education Co-ordinators at the Peterborough and Lindsay locations for possible exemptions.
See this page for a list of approved General Education Courses at Fleming College.