Continuing Education & Online Learning

Service Excellence
Course Number: BUSN 116

This dynamic, interactive and engaging workshop shows you the skills to create memorable service experiences resulting in customer loyalty and successful customer centric organizations. Explore the behaviours guidelines, standards, and service processes to build customer loyalty in the hospitality industry.

Some courses require additional textbooks and/or materials. Please visit your campus bookstore in-person or online: Peterborough Bookstore or Lindsay Bookstore.

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599 Brealey Drive K9J 7B1 Peterborough, Ontario,
(705) 749-5530