Dealing with Difficult People
Course Number: SOCI 78

Understanding people and being able to work with them, no matter what type of people they are, is one of the major keys to management and life success. Learn to identify and cope with some of the most difficult behavior you may encounter. Learn to recognize personality styles, establish rapport, and use body language, including matching and mirroring techniques.


Some courses require additional textbooks and/or materials. Please visit your campus bookstore in-person or online: Peterborough Bookstore or Lindsay Bookstore.

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